1 reviews | Active since Apr 2011
DSTV again!!!!!!
<p>I called DSTV to disconnect my services until such time i will reconnect.</p> <p>All was done and i was told no reconnection fees will be charged etc. All in order as per the DSTV consultant.</p> <p>Today, i receive the below message from DSTV - what is going one???</p> <p><strong>DStv: We've suspended your services as we've not received a payment. Please pay R480.00 & we'll reconnect you immediately (use *****as ref). Just make sure your decoder is switched on so we can send the reconnect signal. Dial *120*68584# for where to pay.</strong></p> <p>how can you suspend my services when my account is up to date and I called to disconnect??? DSTV must get their billing process in order please?</p>
Dear Valued Customer,
We tried to contact you today but could not reach you.
We confirm that your DStv service is disconnected as requested.
Your account is fully paid and upon the reconnection of service, you will not be charged the reconnection fee.
Please accept our apology for the inconvenience caused.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah
Best regards,
Dear Valued Customer,
We tried to contact you today but could not reach you.
We confirm that your DStv service is disconnected as requested.
Your account is fully paid and upon the reconnection of service, you will not be charged the reconnection fee.
Please accept our apology for the inconvenience caused.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah
Best regards,
Dear Miss S Patel
As per our telephonic conversation we confirm that your service is disconnected as per your request. Your account reflects a credit amount of R85.00, however when you ready to activate your service again you can just let us know.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
Dear Miss S Patel
As per our telephonic conversation we confirm that your service is disconnected as per your request. Your account reflects a credit amount of R85.00, however when you ready to activate your service again you can just let us know.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,