LH
Lerato H
1 reviews | Active since Jan 2025
27 Jan 2025, 18:51
DSTV adding costs to my subscription
Dstv has been adding costs to my subscription, Device Insurance, DStv Compact Plus Subscription Waiver Insurance Premium, DStv Compact Subscription all of these add up to R224!!!!!! I called Dec and asked they cancel these services because I never agreed to them, still no change, today I go pay and they telling me I owe R859 when I pay R469 for my monthly subscription, I never consent to this
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Jan 2025, 19:27Hi Lerato,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jan 2025, 19:27
Official
Hi Lerato,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
LH
Lerato H's updateReviewer Update
29 Jan 2025, 19:58My issue hasn’t been resolved DSTV I tried calling your insurance department and I’m caller no 50. This shouldn’t take 12 hours to fix, you don’t make mistakes when you switch it off please use the same energy to fix this problem activate my tv please I paid my subscription fee!!!!!!!!! And cancel all those insurances and refund my money
LH
Lerato H's update29 Jan 2025, 19:58
Reviewer Update
My issue hasn’t been resolved DSTV I tried calling your insurance department and I’m caller no 50. This shouldn’t take 12 hours to fix, you don’t make mistakes when you switch it off please use the same energy to fix this problem activate my tv please I paid my subscription fee!!!!!!!!! And cancel all those insurances and refund my money