AB
Anthonio B
1 reviews | Active since Jul 2011
30 Jan 2025, 18:45
DSTV Add-on Service
Good Day DSTV, on the 29th Jan 2025 we added Disney+ to our dstv package and paid for it. We downloaded the Disney + app loggedin got code and signed on. We tried to watch a series or movie it still says please subscribe to watch. We spoke to DSTV chat agents and following all instructions the advised even reinstall the app still. nothing. on the 30th Jan 2025 we contacted Disney + and they informed us we are not subscribe but just have a user name. I contacted DTSV chat and advised them. Today 30th Jan 2025 we are still unable to resolve the issue
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Replies (6)AB
Anthonio B's updateReviewer Update
30 Jan 2025, 18:52Called dstv explain the lady phone cut wow i think they dropped it
AB
Anthonio B's update30 Jan 2025, 18:52
Reviewer Update
Called dstv explain the lady phone cut wow i think they dropped it
AB
Anthonio B's updateReviewer Update
30 Jan 2025, 18:53our call was between 18:49 - 18:52
AB
Anthonio B's update30 Jan 2025, 18:53
Reviewer Update
our call was between 18:49 - 18:52
AB
Anthonio B's updateReviewer Update
30 Jan 2025, 19:24called we did everything eventually i asked for a refund and when my wife took the account out it was on her previous surname but we changed it long ago at Mondeor DSTV Branch. Now we can not even get the money back. Question when we made payment it did not asked for Surname
AB
Anthonio B's update30 Jan 2025, 19:24
Reviewer Update
called we did everything eventually i asked for a refund and when my wife took the account out it was on her previous surname but we changed it long ago at Mondeor DSTV Branch. Now we can not even get the money back. Question when we made payment it did not asked for Surname
AB
Anthonio B's updateReviewer Update
30 Jan 2025, 19:25Now the agent tells us we should get a Disney+ activation code what is the real issue
AB
Anthonio B's update30 Jan 2025, 19:25
Reviewer Update
Now the agent tells us we should get a Disney+ activation code what is the real issue
AB
Anthonio B's updateReviewer Update
30 Jan 2025, 19:26we have been online (call) since 18:55 now 19:26 wow
AB
Anthonio B's update30 Jan 2025, 19:26
Reviewer Update
we have been online (call) since 18:55 now 19:26 wow
AB
Anthonio B's updateReviewer Update
31 Jan 2025, 17:48today my phone gots calls from a DSTV number but she was at home and in meetings. So now we trying to return the calla but holding on to long.
AB
Anthonio B's update31 Jan 2025, 17:48
Reviewer Update
today my phone gots calls from a DSTV number but she was at home and in meetings. So now we trying to return the calla but holding on to long.