RB
Rinske B
1 reviews | Active since Aug 2012
29 May 2023, 11:36
DStv Activating User Account without consent of Account Holder
DStv is activating user accounts without the consent of the account holder and then want to ***** money from the account holder by charging subscription fees!!!
I cancelled my DStv subscription more than two years back and on Thursday, 25 May 2023 I received a call from their call centre to try and get me to activate it again. I clearly told the lady on the phone that "I AM NOT INTERESSTED". Today I receive a SMS to tell me that my subscription and any services paid via the account was disconnected and that I owe them R382.36. My account was activated without my consent!!! This is *****ING and if DStv would blacklist me for something to which I NEVER agreed to I will take them to court!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 May 2023, 11:40Hi Rinske,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 May 2023, 11:40
Official
Hi Rinske,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
RB
Rinske B's updateReviewer Update
29 May 2023, 16:33I just now received a SMS from DStv : "Thank you for reconnecting Family. Good news! You'll be paying R239pm instead of R319pm for 3 months, saving you R80pm. T&C's" ***!!! I NEVER reconnected and NEVER gave my consent to be reconnected!! Do DStv know what they are doing?? I DO NOT WANT TO BE A CUSTOMER OF DSTV!! I DO NOT WANT TO RECONNECT!! Please can someone that works at DStv and understand English please remove me from your database as I NEVER will deal with you again!!
RB
Rinske B's update29 May 2023, 16:33
Reviewer Update
I just now received a SMS from DStv : "Thank you for reconnecting Family. Good news! You'll be paying R239pm instead of R319pm for 3 months, saving you R80pm. T&C's" ***!!! I NEVER reconnected and NEVER gave my consent to be reconnected!! Do DStv know what they are doing?? I DO NOT WANT TO BE A CUSTOMER OF DSTV!! I DO NOT WANT TO RECONNECT!! Please can someone that works at DStv and understand English please remove me from your database as I NEVER will deal with you again!!