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zwahne V
1 reviews | Active since Jun 2020
12 Jun 2020, 12:05
DSTV ACTIVATING DEBIT ORDER 5 MONTHS AFTER COMPLETE CANCELLATION OF SERVICE
We cancelled our service in Oct 2019 Without permission the debit order was deducted for full service in March April May 2020 WE HAVE NOT ACTIVATED OUR SERVICE I AM ON THE LINE FOR MORE THAN 15 MIN AND NOW GOT CUT OFF AFTER 18 MINUTES CANNOT CANCEL NO REPLY ON EMAILS THIS IS THEFT!!!!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Jun 2020, 12:17Hi Zwahne V,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Jun 2020, 12:17
Official
Hi Zwahne V,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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zwahne V's updateReviewer Update
12 Jun 2020, 18:29Ok so it is 18h20 and DSTV have deducted for premium view. We could not cancel did not activate services but a full month of viewing was deducted from bank account. No refunds no correspondence but the service that we were charged for in full was just stopped WITHOUT any refund correspondence. So you deduct full amount You do not refund yet you stop what is going on????????
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zwahne V's update12 Jun 2020, 18:29
Reviewer Update
Ok so it is 18h20 and DSTV have deducted for premium view. We could not cancel did not activate services but a full month of viewing was deducted from bank account. No refunds no correspondence but the service that we were charged for in full was just stopped WITHOUT any refund correspondence. So you deduct full amount You do not refund yet you stop what is going on????????
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zwahne V's updateReviewer Update
12 Jun 2020, 18:31Thank you only now saw above reply Patiently awaiting resolving the matter
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zwahne V's update12 Jun 2020, 18:31
Reviewer Update
Thank you only now saw above reply Patiently awaiting resolving the matter