1 reviews | Active since May 2016

03 May 2016, 16:45

DSTV activates my account without my consent

So I cancelled my dstv subscription in february via self service,only to find out 2 months later that it has not been deactivated on the system,I was being billed monthly,my status was "active".So I went to a multichoice outlet and asked the gentleman to assist in reversal and cancellation AGAIN.As I am sitting here tonight I had to log disconnection for a THIRD time plus it seems like I am being billed for a reconnection fee aswell.I will not pay anything from march as I cancelled in February,at multichoice I was shown the cancellation request on the system.Which is fine.The bad side is that on the 1 of MArch I was shown a re-activation on my account,which I didnt submit at all.I am sure this is ******* in some ways as debit orders was deducted for march and april while I was running around trying to cancel it,just to see the next month that it has been reactivated by itsself I ask for dstv to assist in this matter so that I can finally NOT have a subscription with them

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2016, 11:35
Official
Dear Mr GS Ferreira Thank you for taking the time to contact us, we apologies for the inconvenienced caused. We’ve checked your account and confirm that your service is not active, and your refund amount of R244.52, was paid into your bank account on the 9th May 2016. Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance. @DStvcare (twitter) DStv (Facebook) *** DStv forum www.dstv.com Regards Nesta