1 reviews | Active since May 2016

03 May 2016, 16:49

DSTV activates my account without my consent

So I cancelled my dstv subscription in february via self service,only to find out 2 months later that it has not been deactivated on the system,I was being billed monthly,my status was "active".So I went to a multichoice outlet and asked the gentleman to assist in reversal and cancellation AGAIN.As I am sitting here tonight I had to log disconnection for a THIRD time plus it seems like I am being billed for a reconnection fee aswell.I will not pay anything from march as I cancelled in February,at multichoice I was shown the cancellation request on the system.Which is fine.The bad side is that on the 1 of MArch I was shown a re-activation on my account,which I didnt submit at all.I am sure this is ******* in some ways as debit orders was deducted for march and april while I was running around trying to cancel it,just to see the next month that it has been reactivated by itsself I ask for dstv to assist in this matter so that I can finally NOT have a subscription with them

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 May 2016, 12:58
Official

Dear Mr Ferreira

Reference is made to our telephonic conversation; we confirm that your service is in active and that we have captured a refund for the two months collected from your Bank account as requested.

Regards

Rupert