DSTV activated without my consent...

My DSTV account was activated and I was not made aware... By an agent named Boiki... She picked up a chat between someone else and I, where I was getting information to activate at a later date, and she then activated the account... I spoke to Phumelele on Friday, 29 May, when I called in, she advised that she sees that has happened and will try to remove the bank account details from my account, but if the magtape already went through, I need to contact them again if the account is debited... My account was debited on 01 June... I then contacted them on 02 June and was told that the refund will be processed between 3 to 7 working days.. Today is day 7... I contacted them again and was told to wait another 7 working days because refunds take 7 - 14 days... This has been a major inconvenience, ********* and the misinformation was just the cherry on top... Nobody has time or funds for this during this time... It's atrocious...