DSTV activated more packages that we don't know about

Im so disappointed with your service,R3610 was debited in my husbands account, i called DSTV on tuedays 04/02/2020 spoke to hlengwiwe Sangweni customer ref- \***9I74 she advised me that we have 3 decoders premium R809,contact Plus R519,premium package R809. I advised her that my husband his currently out of the country since last year and no one called to activate those packages because we only have one package in the house. i also advised her that the voice prompt says we also owing R2232 which is due on the 06 February 2020. she advised me that she will log a complain for me and they will get back to me within 24 hours. i have been waiting and no one contacted me and i called again today 06 February to do a follow and i was put on hold for 30 minutes and i spoke to another lady named Hazel Tshabalala she said yes she can see someone called on the 1st january to activate the other packages that we don't have, i asked her who called because my husband his at Antarctica Ocean no network or anything who did they speak to because i want to hear the call recording and i also want my refund in full and also cancel the R2232 that will be deducted. I requested to speak to the Manager by the name of Denash he advised me that it could have been reconnected , i advised him we have been paying the normal amount every month since last year its only its different the manager could only tell me what the previous agent noted.i want the refund,those automated packages activated to be removed and also the R2232 debit order cancelled .