Dstv activated compact plus without my consent

Dstv activated compact plus and insurance on my account without my consent, then my services got suspended even after i paid. When I contacted the customer service they kept telling me that they have disconnected the compact plus package on my account and activated the compact package but all the channels are still blocked. Im watching channel 100 even when I've paid, its been 3 days now I've spoken to 5 different agents and none of them are resolving my problem. The last agent i spoke to told me that the escalations made by previous agents were invalid i have two reference numbers from different agents and they are invalid it means I've been waiting for nothing. I want my dstv compact to be activated immediately as this is not my fault