AT
Andrew T

1 reviews | Active since Jan 2017

24 Jan 2017, 16:20

DSTV Accredited (Supposed) Installed

<p>Arranged a specific time and date as time was of the essence. They were one hour and 45 min late for the appointment and by that time only 20 min was left for the installation that was not possible. They did not try to resolve the matter and still just wanted to send the installer when they were finished with the job.</p> <p>The reason they were late is because they wrongly sent the installer to another property first. They not once appologised for their error and just said they will see what they can do. </p> <p> </p> <p>If you want to wait for your DSTV to be installed, use Ultimate Satellite & TV (who is supposed to be an accredited installer of DSTV).</p> <p> </p> <p>Rubish service!!!!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2017, 16:58
Official

Dear Andrew Thomas

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jan 2017, 11:30
Official

Good day Andrew

As per telephonic conversation , this matter has been escalated to the relevant team.

Apologies again for the bad service received .

Warm regards

Girly

Best regards,