Dstv accounts- terrible service.

I implore Hellopeter to grant us the ability to rate as negative stars. One star does not do justice.

On 17 11 2020, Multichoice debuted my bank account. I did not owe them any amount as I was paying annually in advance.

I called Multichoice around the middle of December 2020 ( unfortunately I did not make notes about the date and time, or ask for a reference number). I was assured that a refund would be make within 14 days. I waited patiently and no refund.

Next call was made on 20 01 2021, 13.13pm and I spoke with Arthur. He explained that no refund was made because they weren't sure about my banking details. He verified that all the information on their system was correct and explained that I should receive my refund within 14 days. I waited patiently again, no refund. Reference number ***5- I95.

I called again today, 18 02 2021 at 16.02 pm. I initially spoke with Phumelele, then I spoke with Nobuhle ( the supervisor). I was now informed that my banking details (on their system) was *******ed and no longer valid. I must now email my banking details to them before they process a refund. This call lasted for 38 minutes and 32 seconds. I call them from my cellphone. I requested a reference number again, ref number ***5 - I103.

Is there anyone who can explain this pathetic service from Multichoice?