AE
Andrew E
1 reviews | Active since Oct 2020
15 May 2024, 15:47
DSTV Accounts Suck
For three and a half months I have been hounded by a debt collector for Multichoice to pay an outstanding amount for an account with a zero balance.
Spoke to DSTV, they promised to sort it out (that was 2+ months ago); still receiving threatening SMS's about blacklisting etc.
Hats off to Eskom for frying my decoder; will not be replacing it.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
15 May 2024, 15:48Hi Andrew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 May 2024, 15:48
Official
Hi Andrew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
AE
Andrew E's updateReviewer Update
17 May 2024, 10:28Still no joy; just had call from the Debt Collecting Agency.
No response from Multichoice; Guess using vague words and in the air phrases "Attending to it" and "as soon as possible" must change my opinion of their pathetic service.
Timeous feedback and a resolution to my problem will go a long way to restoring my faith in Multichoice and Customer Service.
No response from Multichoice; Guess using vague words and in the air phrases "Attending to it" and "as soon as possible" must change my opinion of their pathetic service.
Timeous feedback and a resolution to my problem will go a long way to restoring my faith in Multichoice and Customer Service.
AE
Andrew E's update17 May 2024, 10:28
Reviewer Update
Still no joy; just had call from the Debt Collecting Agency.
No response from Multichoice; Guess using vague words and in the air phrases "Attending to it" and "as soon as possible" must change my opinion of their pathetic service.
Timeous feedback and a resolution to my problem will go a long way to restoring my faith in Multichoice and Customer Service.
No response from Multichoice; Guess using vague words and in the air phrases "Attending to it" and "as soon as possible" must change my opinion of their pathetic service.
Timeous feedback and a resolution to my problem will go a long way to restoring my faith in Multichoice and Customer Service.
AE
Andrew E's updateReviewer Update
17 May 2024, 15:29And again, 2nd call for the day from Shapiro Shaik Defries. If Multichoice would even do me the courtecy to tell me to take a departure, I will be OK with it, at least that would be communication, but still nothing.
AE
Andrew E's update17 May 2024, 15:29
Reviewer Update
And again, 2nd call for the day from Shapiro Shaik Defries. If Multichoice would even do me the courtecy to tell me to take a departure, I will be OK with it, at least that would be communication, but still nothing.