1 reviews | Active since Jun 2015
DSTV accounts in complete disarray
Being double bill and services cut without any notice. On the 14th of FEB month my PVR functionality was disabled. After almost an hour on the phone I was told it was an account issue and has now been resolved. No issue on my side. End of the month and I'm being billed double since the 14th as well as a full subscription to Showmax. This is inexcusable. This kind of service is why they lost so many subscribers in the past few months.
Dear Herman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Herman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Herman
Thank you for sending us your query.
Our records shows you were previously on Price Lock contract which is now cancelled. When the Price Lock account was cancelled, the account had a credit balance of R699.00 transferred to your normal DStv account.
This credit was used for the Premium service active till 13 February 2018. For this reason, the balance debited on 28 February 2018 includes the pro rata from 14 February 2018 to 29 March 2018. Please remember that the balance debited includes the two insurances for your DStv account.
The total monthly subscription for your DStv account is R938.50, as indicated below:
o R789.00 for Premium package
o R85.00 for Recording functionality.
o R35.00 for Explora insurance.
o R29.50 for Pvr insurance.
Regarding Showmax, the journal is done and the R99.00 charged is reversed.
Please do contact us if you require any further assistance.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
Good day Herman
Thank you for sending us your query.
Our records shows you were previously on Price Lock contract which is now cancelled. When the Price Lock account was cancelled, the account had a credit balance of R699.00 transferred to your normal DStv account.
This credit was used for the Premium service active till 13 February 2018. For this reason, the balance debited on 28 February 2018 includes the pro rata from 14 February 2018 to 29 March 2018. Please remember that the balance debited includes the two insurances for your DStv account.
The total monthly subscription for your DStv account is R938.50, as indicated below:
o R789.00 for Premium package
o R85.00 for Recording functionality.
o R35.00 for Explora insurance.
o R29.50 for Pvr insurance.
Regarding Showmax, the journal is done and the R99.00 charged is reversed.
Please do contact us if you require any further assistance.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,