JvdW
J.P van der Walt
1 reviews | Active since Jul 2014
19 Oct 2020, 15:57
DSTV Accounts department Useless!!
After receving a bills that stated we owe nothing for the last two months Multichoice still deducted the money from our account. When we phoned we got tan automated service that stated we owe nothing till January 2021. When trying to phone to query this, we eventually asked to speak to a manager, the call center agent we spoke to said he will get him to call us back. This never happened. This is not the first time Multichoice has messed up our billing. We want the money they deducted off our account for the last 2 months!! Terrible service and we will be cancelling our DSTV, what a waste of money and unnecessary frustration!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Oct 2020, 16:03Hi JP,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 Oct 2020, 16:03
Official
Hi JP,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JvdW
J.P van der Walt's updateReviewer Update
19 Oct 2020, 18:25Hi,
I would like to speak to a manager, like I have asked for on numerous times with no success. They always pawn you off on someone that has no clue as to what is going on. If our statemnet says we owe nothing and you still deduct money from our account that is a case for the courts! As far as I am concerned that is all the proof we need. I am sick and tired of being taken for a ride in South Africa by people or companies that have no scruples!
I would like to speak to a manager, like I have asked for on numerous times with no success. They always pawn you off on someone that has no clue as to what is going on. If our statemnet says we owe nothing and you still deduct money from our account that is a case for the courts! As far as I am concerned that is all the proof we need. I am sick and tired of being taken for a ride in South Africa by people or companies that have no scruples!
JvdW
J.P van der Walt's update19 Oct 2020, 18:25
Reviewer Update
Hi,
I would like to speak to a manager, like I have asked for on numerous times with no success. They always pawn you off on someone that has no clue as to what is going on. If our statemnet says we owe nothing and you still deduct money from our account that is a case for the courts! As far as I am concerned that is all the proof we need. I am sick and tired of being taken for a ride in South Africa by people or companies that have no scruples!
I would like to speak to a manager, like I have asked for on numerous times with no success. They always pawn you off on someone that has no clue as to what is going on. If our statemnet says we owe nothing and you still deduct money from our account that is a case for the courts! As far as I am concerned that is all the proof we need. I am sick and tired of being taken for a ride in South Africa by people or companies that have no scruples!