DSTV Accounts department - They are unable to rectify my account for more than a month and a half now

Item: DStv (MultiChoice)
Rating: 1
Author: kloppers.philip kloppers.philip

A payment was made from my side without the account number as the reference. Immediately after realising my mistake, I have emailed the proof of payment through to them in order to allocate the payment which is obviously unallocated. Received a case number : *** on 29 March 2016. Todays date is 11 May 2016. So this means that the Dstv Billing and Collections team is unable to locate a payment and allocate it to an account in a Month and a half 's time. Leading to my frustration is the fact that they cut of my DSTV and then expect me to pay R50 in order to activate it again. I have spoken to Vuledzani Malelelo, sent the proof of payment on 31 March 2016. Have not had any feedback as yet till now. Spoken to Boniso on Friday the 6th of May, he then transferred me to his manager (Given) and she promised to get it sorted and phone me back within 24 hours. I even confirmed if she is going to phone me on Sa****ay and she said yes. Meanwhile it was found out yesterday that the financial department does not even work over weekends. Phoned yesterday and spoke to a Manager (Roland), he promised me that he will phone me before close of business yesterday. Guess what..... I am still waiting and they have CUT off my Dstv for the 6th or 7th time NOW. This is absolutely ridiculous service. I would appreciate a call asap!!!!!!!!!!!!!!!!!!!!

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

11 May 2016, 08:27

Good day Mr Kloppers

Thank you for bring this to our attention. We currently investigating your billing complaint, Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Regards

Rupert

DStv (MultiChoice)'s reply11 May 2016, 08:27

Official

Good day Mr Kloppers

Regards

Rupert

kloppers.philip kloppers.philip's updateReviewer Update

11 May 2016, 14:03

Hi I still have had no feedback, in the meanwhile it has been cut off again. ?????

kloppers.philip kloppers.philip's update11 May 2016, 14:03

Reviewer Update

Hi I still have had no feedback, in the meanwhile it has been cut off again. ?????

DStv (MultiChoice)'s replyOfficial

12 May 2016, 07:17

Dear Mr Kloppers,

Thank you for your time and patience.

We would like to inform you that your payment has been allocated and the service is active. Also, your account has been manually adjusted.

Should you require any further assistance, please don’t hesitate to contact us.

Kind regards

Dinah

DStv (MultiChoice)'s reply12 May 2016, 07:17