DSTV accounts department is a joke!!

I have never experienced this level of incompetence! EVER! I made a payment on Tuesday (22 March), today is Saturday (26 March), this is a completely new account for me, and my services are disconnected. The customer service agents have been telling me different stories every day. The matter was escalated several times but still, they cannot resolve the matter. I have sent the proof of payment a million times but they are telling me lots of stories. I want to be reimbursed for the days that I have not used the services that I PAID FOR!!