DSTV ACCOUNTS DEPARTMENT DISSAPEARED LIKE THEIR SUBSCRIBERS

I had a DSTV decoder month to month package and cancelled it. I then "purchased" a DSTV / Multi choice streaming package online on 7 Jul 2023 on their web system which I could not use immediately as their system showed the payment was due. This was strange as the payment was done by debit card?? After 3 days I contacted the DSTV call centre as well as used their online chat service to cancel the streaming service and request a refund. I was given a reference number and said it would take 48-72 hours. Well, we are now 1 month down the road and after numerous attempts to have this resolved the answer from DSTV is "get back to us in 24hrs, we should have it sorted by then." It never is, and to just put the cherry on top of the cake, DSTV then goes and uses my debit card details (without my consent) and issues a transaction for R1 048.00 on 7 Aug 2023. The result of this is having to lay a ***** case with my bank as well as having to cancel my debit card so that DSTV cannot deduct funds off of my debit card where and when they see fit. So my advice to all; 1. Never use your debit or credit card details to purchase DSTV Multi choice products, once they have your card details you are *****ed. 2. It is IMPOSSIBLE to contact their finance department, their systems are created so that you CANNOT phone, email or chat to them, EVER.