1 reviews | Active since Mar 2009
DSTV Accounts Department and VERICRED *******ly affecting my credit record!
<p>I stopped using DSTV on 8 April 2016.</p> <p>On 16 October 2016 I received an SMS from VERICRED saying I owe DSTV R423.40 - this is the FIRST I hear of this!</p> <p>Nevertheless, I paid IMMEDIATELY on 16 October and have PROOF OF PAYMENT.</p> <p> </p> <p>Today, 26 OctoberI received ANOTHER SMS from VERICRED. They say I STILL haven't paid.</p> <p> </p> <p>I phoned Vericred as soon as I got the SMS at 4pm on the 26th. The number rang without being answered.</p> <p> </p> <p>I tried again, and got through to a person who did not identify herself but who asked for my ID number and said that 'on my side the system shows you don't owe anything'. </p> <p>Upon querying why I got an SMS demanding payment, she said 'it must be a mistake'.</p> <p>I asked how this could be, and indicated that it is ******* to impair a person's credit profile in this way.</p> <p>I was promptly cut off.</p> <p> </p> <p>So, DSTV and VERICRED. I need a written response, with an apology and proof that 'there is nothing owing on my account'. </p> <p>Today. </p> <p> </p> <p>So, my credit record is </p>
Dear Rosalia
We are acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Rosalia
We are acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Good day Rosalia
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We confirm that your payment is reflecting on your account and your concern has been escalated to our Delisting department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Kind Regards
Rupert
Good day Rosalia
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We confirm that your payment is reflecting on your account and your concern has been escalated to our Delisting department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Kind Regards
Rupert
Dear Rupert,
I have JUST received ANOTHER call from Nhlanhla at VERICRED.
He REFUSES to accept that I have paid this up and says that I HAVE TO EMAIL HIM MY PROOF OF PAYMENT.
Now, you assured me that all was in order in your response above. So why do I now have to take the TIME AND TROUBLE to send proof to VERICRED and sort out your admin for you? Whilst you are actually behaving *******LY???
So once again, DSTV / MULTICHOICE HAVE IMPAIRED MY CREDIT RECORD because you can't manage your own affairs.
I demand that you immediately email Nhlanhla at VERICRED AND COPY ME and have my details IMMEDIATELY REMOVED from VERICRED's list.
If you do not do this, I will raise this issue with the Credit Ombudsman, as well as with the Consumer Protection Bureau.
Kindly give this your MOST URGENT attention.
Dear Rupert,
I have JUST received ANOTHER call from Nhlanhla at VERICRED.
He REFUSES to accept that I have paid this up and says that I HAVE TO EMAIL HIM MY PROOF OF PAYMENT.
Now, you assured me that all was in order in your response above. So why do I now have to take the TIME AND TROUBLE to send proof to VERICRED and sort out your admin for you? Whilst you are actually behaving *******LY???
So once again, DSTV / MULTICHOICE HAVE IMPAIRED MY CREDIT RECORD because you can't manage your own affairs.
I demand that you immediately email Nhlanhla at VERICRED AND COPY ME and have my details IMMEDIATELY REMOVED from VERICRED's list.
If you do not do this, I will raise this issue with the Credit Ombudsman, as well as with the Consumer Protection Bureau.
Kindly give this your MOST URGENT attention.