Hellopeter
Share Your Experience

1 reviews | Active since May 2013

12 Jun 2017, 15:05

Dstv accounts and billing

<p>Ek het April se paaiement op 5 Mei betaal. En toe weer op 27 Mei betaal. Als al letterlik 15 keer vir hul gemail. Nou reken hul my Ek is April se paaiement agter. Ek meen ho is dit moontlik as Ek twee betalings in Mei gemaak het en Junie sin eers op die 15de betaal moet word. Nou soek hul kastig my bankstate. My bankstate het niks met hulle uit te waai nie.</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jun 2017, 16:11
Official

Dear Coenraad

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter team

Best regards,

's update12 Jun 2017, 16:17
Reviewer Update

Still no phone call after all complaints. You clearly show no intention to have this sorted out. I called the call centre emailed everything to ********** and to ********** I sent a message on Facebook and on Twitter

And still no phone call from your accounts manager?

How many times more than 15times do I have to mail the proof of payment?

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jun 2017, 15:29
Official

Dear Coenraad

Apologies for the frustration caused.

Please note that the payment has been allocated. The account is up-to-date; your next payment is due 15-06-2017 for R789.00.

Let us know if there is anything else that we can assist you with in future.

Regards

Elna

Best regards,

's update13 Jun 2017, 15:37
Reviewer Update

Thank you very much! Will do!

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jun 2017, 16:23
Official

You're welcome

Best regards,