DSTV ACCOUNTS

<p>HI THERE, I AM VERY DISGRUNTLED ABOUT DSTV's SERVICE AND SUPPORT STRUCTURE TO THE PUBLIC AND CLIENT's.</p> <p>MY VERY SORE EXPERIENCE STEMS FROM A DEBIT OF 27TH OF AUGUST 2015 WHICH WAS NOT PAID ACCORDING TO DSTV. MY ACCOUNT HAS BEEN SUSPENDED SO I GO INTO THE BRANCH AND WAS DEALING WITH A CONSULTANT NAMED BRIT FROM THE DURBAN BRANCH, SHE HAS EXPLAINED THE SITUATION TO ME AND I DO NOT RECALL WHETHER PAYEMNT WAS MADE OR NOT OR VIA WHICH MODE AS THIS WAS 2 YEARS AGO.</p> <p>FURTHER INVESTIGATION WAS MADE AND I WAS HORRIFIED TO KNOW THAT AFTER 2 YEARS NON PAYMENT WAS SUDDENLY PICKED UP. bRIT ADVISED THAT SHE WILL LOOK INTO THIS ACO**** ON A DAILY BASIS AND PROVIDED FEEDBACK AS TO WHAT IS HAPPENIIG AND HOW FAR FINANCE IS WITH ALLOCATING THE PREMIUM. TO NO AVAIL I WAS NOT GETTING THE PROPER SERVICE FROM THE CONSULTANT AND MY SUBSCRIBTION WAS SUSPENDED AGAIN. I GO INTO THE DURBAN BRANCH AND MEET ANOTHER CONSULTANT WHICH IS CAMMY I ASSUME EXPLAIN AGAIN THE STORY AND THIS CONSULTANT WAS ABIT CONFUSSED AND LOST AND CALLED BRIT AND AGAIN NO JOY. BRIT SAID WE AHVE TO WAIT FOR FINANCE AND THEIR FEDDBACK AS SHE DOES NOT WANT TO DISCLOSE INCORRECT STORIES. BRITT MANUALLY CONNECTED THE DSTV. I HAD NO KNOWLEDGE I WAS GETTING CHARGED CONNECTION FEE EVERY TIME.</p> <p>I GOT AN SMS STATING I OWED X AMOUNT I CALL THE SERVICE CENTRE THEY SAY CONNECTION FEES AND I EXPLAIN MY STORY TO THEM AND THEY RECONNECT AND SAY I MUST GO INTO THE BRANCH AND SPEAK TO BRITT AS SHE SENT THE INITIAL QUERY THROUGH AND ALL FEDDBACK WAS SENT TO HER, BUT BY NOW I WAS FUMING AS TCF IS CLEARLY NOT A PRACTICE AT DSTV</p> <p>4 WEEKS IT IS BACK AND FORTH AND ALSO BACKLOG WITH FINANCE</p> <p>TODAY 2017-05-30 I RECEIVED ANOTHER SMS OWING R 887 I CALL THE SERVICE CENTRE ON ********** 009 AND THEY CANT PICK UP THAT AMOUNT ONLY R385 FOR 27-05-2017 I DECIDED TO GO BACK INTO THE BRANCH AND ASSISTED BY ANOTHER CONSULTANT NAME SIZWE</p> <p>I REQUESTED FOR FINKIE THE SUPERVISOR WHO IS OFF TODAY I SAW LONDIWE</p> <p>I TOLD HER I DO NOT WANT A CREDIT I WANT MY REFUND I HAD ENOUGH OF THIS FROM THEM</p> <p>THEY VIEW MY PROFILE AND FRAUSTERATION AT ITS PEAK AND ALL THEY DO IS APOLIGIES SINCE 4 WEEKS NO MAN</p> <p>MY TIME MY COST MY EFFORTS MY DISCONNECTION OF TV WHO IS REIMBURSING THIS TO ME</p> <p>I INFORM THEM I WANT TO DO A SOP PAYMENT AND LONDIWE SAYS I HAVE TO THAT IN THE BANK COME BACK TO DSTV BRANCH INFORM THAM AND THEM PAY CASHMY INCONVENIENCE WITH MULTICHOICE IS ABIT MUCH</p> <p>NEVER IN MY LIFE HAD I HAD TO FACE SUCH DISAPPOINTMENT WIT ANY DEBITORS.</p> <p>I HAVE TO GO INTO THE BANK PULL OUT THE 27TH STATEMENT AND CHECK IF R385 WAS TAKEN</p> <p>THEN TO SAY WITHIN 3 BUSINESS WORKING DAYS I WIL GET THE MONEY WHICH I DONT BELIEVE</p> <p>I HAVE NO TRUST OR CREDIBILITY FOR DSTV</p> <p>DISAPPOINTED AND FURIOUS CLIENT.</p> <p> </p> <p> </p>