DSTV Accountng blues

I am a premium subscriber and have been with Multichoice for the last 25 years and mostly because of sport. So I decide ok lets try this "free" Showmax thing and suddenly funny stuff start happening on my account. You get invoiced for the free service and then credited the same time. Only problem is sometimes the credit does not get passed.

I really enjoy talking to your friendly staff trying to explain why my account is not in arrears. After a number of phone calls things will get sorted, except,,, erm repeat same process a few months later.

Latest is I phoned to say you up to your normal BOSSANOMICS by charging me for free stuff, and please fix your accounting and my account while you at it. Response ... oh yes we can see its wrong and dont know why?? Few days later the problem gets "resolved" as promised. Pay the **********ly charged outstanding amount of R297 (3 x R99 free showmaxes) or we will terminate your service. Phone again... oh it is the system and we will escalate the problem to someone elsewhere. Get home and find that my pvr function have been disconnected, ONE R99 was credited and do not even try to decipher what is going on in my DSTV account.

Now really gatvol for incompetence and my service being terminated for no obvious reason. Somehow you make your problems mine and me the unreasonable person to dare ask that you review my account and fix your problems.

So after 25 years if this is how you treat loyal customers I think it is time to cut the ties and move on. Just need to get more streetwise and find ways to access the sport online , even if it is not live. Would I recommend DSTV to a friend ? Definitely!! But only on 1 April.