1 reviews | Active since Feb 2014
DSTV Accounting - What a joke
<p>For a company who's been in business since 1986 one would think they would have their act together when it comes to accounts!</p> <p>I have called them 3 times already to cancel my DSTV Premium, to disconnect EXTRAVIEW and to enable EASYVIEW on my explora decoder. </p> <p>I have been watching easyview since 1st APRIL but still I get a text message today saying that my services has been suspended as I owe them R 9559.11???</p> <p>I have cancelled all that!!! I do not owe you the money. I owe you one year on easyview that should be around R 319.00 - my credit!!!!</p> <p>Catach a wakeup!</p>
Dear Jack
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Jack
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Still no response from DSTV nor has my outstanding balance changed!!!!
Your customer number is **********
Main Account
R9534,71
due on 1 April 2016
Still no response from DSTV nor has my outstanding balance changed!!!!
Your customer number is **********
Main Account
R9534,71
due on 1 April 2016
Good day Jack
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that your service is currently active on the DStv Easy View Package as requested.
Please be advised that the billing on your account has been corrected and adjusted accordingly.
Once again please advise us by return mail should the problem persist and we will assist you accordingly.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Good day Jack
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that your service is currently active on the DStv Easy View Package as requested.
Please be advised that the billing on your account has been corrected and adjusted accordingly.
Once again please advise us by return mail should the problem persist and we will assist you accordingly.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Hi Rupert - It is still showing the following:
Main Account
R9427,88
due on 1 April 2016
I can't and will not make payment until this is fixed - And neither will I pay reconnection fees!
Hi Rupert - It is still showing the following:
Main Account
R9427,88
due on 1 April 2016
I can't and will not make payment until this is fixed - And neither will I pay reconnection fees!
Still nothing . . .
Still nothing . . .
I an still nit able to pay my anual fees because the outstanding amount is NOT CORRECT. How long can it take to fix. I WILL NOT PAY any disconnection fees!
I an still nit able to pay my anual fees because the outstanding amount is NOT CORRECT. How long can it take to fix. I WILL NOT PAY any disconnection fees!
Your customer number is **********
Main Account
R9107,41
due on 1 April 2016 - ???? 2016!!!
Your customer number is **********
Main Account
R9107,41
due on 1 April 2016 - ???? 2016!!!