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Frans B

1 reviews | Active since Oct 2019

17 Nov 2019, 10:58

DSTV ACCOUNTING NIGTMARE CONTINUES.

DSTV ACCOUNTING NIGHTMARE CONTINUES Below is a detailed account of all payments to Multichoice who still say I owe them money as per electronic message. NO OF PAYMENTS ALL PAYMENTS PER DEBIT ORDER UNLESS OTHERWISE INDICATED. DATE OF AMOUNT PAYMENT REMARKS PAYMENT PAID METHOD 1 2.3.2018 R 949.00 DEBIT ORDER Price lock contract R949.00 2 2.4.2018 R 949.00 DEBIT ORDER Price lock contract R949.00 contract ends 3 2.5.2018 R 1 027.00 DEBIT ORDER LAST 3 PAYMENTS ON OLD DECODER R 2 925.00 29.5.2018 new decoder installed.No new LNB no new disc as advertised on Pricelock plan R959. On 2.6.2018 Multichoice deducts R 1842.00.This is reversed by Absa bank. . After reversal Multichoice credits account with R809 Payments on new decoder. 1 8.6.2018 R 959.00 ABSA Paid at Absa Bank Benoni Oakfields 2 3.7.2018 R 959.00 ABSA Paid at Absa Bank Benoni Oakfields 3 2.8.2018 R 959.00 DEBIT ORDER Multihoice activates debit order ON 4.9.2018 AT 9.45 ANDRIAH OF CALL CENTRE ADVISES THAT ONLY R959 IS PAYABLE AS PER PRICE LOCK CONTRACT. 4 4.9.2018 R 959.00 ABSA Paid at Absa Bank Benoni Oakfields Multichoice again deducts R1842.00 and again it is reversed . 5 3.10..2018 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields as Absa Bank can no longer deposit in Multichoice account. Multi choice deducts R 1742.00Bank reversed debit of R1742.00 6 2.11..2018 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 7 4.12..2018 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 8 7.01.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 9 4.02.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 10 4.03.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 11 3.04.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 12 30.04.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 13 1.06.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 14 1.07.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 15 1.08.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 16 1.09.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 17 1.10.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 18 31.10.2019 R 959.00 PICK 'N PAY Paid at Pick 'n Pay Oakfields 19 13.11.2019 R 810.00 EFT Multichoice wants their credit back. TOTAL NEW DECODER R 18 072.00 18 PAYMENTS @ R 959= R 17 262.00 According to Multichoice we are still R920.00 in arrears not withstanding the fact that since price lock R949 I had only one active decoder and no extra view at any stage.

The amount of R1027 is not reflected on any statement downloaded from DSTV. The statement for the period 2 April 2018 -1 May 2018 reflects a credit of R800 and an amount due of R128. No explanation was ever given how the amount of R1842 was calculated at the installation of the Explora on 29th May 2018.This amount was reversed and the agreed price lock amount of R959 paid on 8.6.2018. Multichoice now that my account is in public domain it is up to you to provide the answers you sofar have failed to supply.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Nov 2019, 21:49
Official
Hi Frans Boot,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team 
FB
Frans B's update19 Nov 2019, 15:36
Reviewer Update
Dear Hello Peter Team. Here are the questions that you failed to answer again. 1.On the 2nd of May 2018 I paid an amount of R 1027.00 for services for the month of May 2018 as all payments are in advance. Please show how this payment was dealt with as it is not reflected on any of your statements downloaded from the internet. This is the amount was paid per debit order. 2. On the 29 th May 2018 a new decoder was installed and you collected per debit order an amount of R1842.00. Please provide details of how this amount was arrived at.This amount was reversed by my bank and I proceeded to pay the agreed Price lock amount of R959. You failed for 18 months to provide any explanation and I had to make numerous phone calls and had to listen to explanations, such as extra view.2 decoders etc.In the process our service was interrupted on almosta monthly basis. This lead to two hard drives becoming *******ed and spending time at you offices in Randburg. 3. In 2018 you offered DSTV price lock at R 959 to premium customers that included, LNB, Disk. installation, Explora 2, wifi connector and access fee. As pensioners and having had hassle free Price lock at R949 , for 24 months you allowed us to make use of your R959 offer. We were looking forward to the installation of a new LNB because in a hail prone area we had suffered hail damage to previous LNBS, which we had to replace at our own cost. You have since changed your adverti*****t but that does not change the position and terms your offer was taken up in 2018.The decent thing to do was at least to apologise and offer some amount of credit in lieu of the missing items. You failed to do so. The mere fact that there is a need for a Hello Peter team in your organisation is indicative of the level of service you offer and declining membership.. Should you fail to provide satisfactory explanations ,you leave me with no alternative as to escalate this matter to the Ombudsman Services. I hope this step won’t be necessary.