DSTV Accounting incompetence

DSTV Accounts - After signing a monthly contract for a 2 year period, someone decided to cancel this contract on their system approx 7 months later, despite regular monthly payments being made. Then the absolute pure incompetence of the call center staff, making one hold in excess of an hour (approx 10 calls made) Then having to explain all over again every time you call and end up with a new consultant. Not sure why but it is impossible to speak with or communicate with a Supervisor, Manager or even accounts person. DSTV acknowledged it is their error - Yet I sit without DSTV for approx 5 days and still expected to pay. This issue still ongoing and unresolved