JE
Jaco E

1 reviews | Active since Mar 2018

05 Mar 2018, 09:51

DSTV Account/Billing Nightmare

I am at the end of my rope. My DSTV account is a mess and no-one seems to care to get it sorted out. My services get suspended every 5 days, because, apparently I am in arrears, despite all the payments I've made the last 6 months. Every time I get told that is being escalated and someone will contact me. I am still waiting...I have emailed my proof of payments through to the email ********** Turnaround time is 24 hours....What a joke!! It's been 5 days now, guess what, my services were suspended again this morning. Is it so difficult to sort out this issue, which should not take more than 5 minutes. You can't speak to anybody, besides the call centre, it's the worst service I have ever had!! I am seriously considering cancelling my subscription and going the NetFlix route. I am obviously not a valued customer for over 18 years. You have to complain first to get assistance. I will not be suprised if this doesn't even get a response. After 100's of phone calls, which cost me a fortune, I've had enough!!! Multichoice, you should be ashamed of yourselves!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Mar 2018, 10:34
Official

Dear Jaco Erasmus

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,