DSTV ACCOUNT TAKES R265 and said I am on a plan of R899 a month when I only have a dstv subcriction of R750

This how have experience dstv with my complaint yesterday . Me :Hi there my dstv account no ***7 . Please advice me why has a my account being with R1019.55 as have not rented anything in this last month and the previous amount R785? Regards Benica

Hi Benica Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: ***

Hi Benica, we apologize for the confusion, there have been system upgrades and that may have affected your billing but we assure you that won't be issue going forward, we are aware that there was an overcharge of R 120.55 on your account. Do you want the funds to be refunded or reversed into your DStv account as credit? ME : Hi there , I want it to be paid back to my bank account since I need to pay something else with that money asap Please take note that the overcharge amount is R269.55 as i only pay R750 debit per month.

dstv : You are on the R 899 Price Lock Plan.

This is not right. I have no new contract with a decoder. Just check the past few months payment on my account Can you please advise me when this correction will be made'?

dstv: You've been billed for R 899 Price Lock plan. You can also make use of our self-service platforms so you can always know what's happening on your account. DStv NOW AppApp: https://www.dstv.co.za/app/ or website: https://www.dstv.co.za/self-service/ or Whatsapp number ***

Me : Thank you it seem like you dont understand you put a contract that I have no knowlege and now you cant back my money . I will the complaint to hello Peter. Please privide your name and a ref number for this case

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Please email me proof that am on this contract to *** and from which date? And then no reply.

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