Dstv account suspended monthly

I am very disappointed with the service I have been getting from dstv for the last five months. On a monthly basis from the month of November last year my account was suspended monthly even though I made the regular payments before the due date. I make my payments cash at absa bank

This month my account was suspended twice because one of the agent (Asixolisile) failed to allocate my payment to my account. I normally get an sms to before due date to pay, but this month I didn't get one and had to call as usually

On a monthly basis I have to call dstv to have my account activated, to which on average it takes about 15 minutes before I can be assisted by an agent. And 30 minutes to resolve my issue. I have lost a lot money on airtime just to get my account active for the last five months.

No service provider has disappointed me like dstv has for the last twelve months.

If only OPENView had better channels I would not mind paying and switching my account to them.

I even lodged a formal complaint last month ref no: ***0 and Simphiwe Amelia chonco assured me that this issue won't happen again, but to my surprise it continued this month, not once but twice as nice.