DSTV Account Self Service

I opened a Dstv account in 2013 while I was with my ex wife, we separated and I left her with the single view decoder. In Feb of 2015 I I bought a HD decoder and I did it in extra View. Last year I went on the self service option and scheduled a disconnection of the decoder that my wife was using and she went to DSTV in Paarl and it was reinstated without my consent. <br> I scheduled another disconnection on the 31 Jan when I saw that my ex wife didn't make a payment and to my surprise it failed again.<br> <br> I called in on the 2nd and asked them to disconnect the decoder seeing that the self service option failed they told me that they cannot seeing that the month already started. It seems that the self service option does not really work as efficiently as its supposed to work. <br> <br> My problem is that they have disconnected a decoder that has been paid for the month of Feb and that cannot be right. If its disconnected now what happens to the payment made?????<br> <br> My Email is [Email Removed]