DSTV ACCOUNT PROBLEM

I was a pre-paid Premium Package customer (Account number ***4).I decided to upgrade to the Explora.I received the Explora on Monday the 5th of October and phoned Multichoice. I requested the cancellation of my old pre-paid account (Account number ***4) and activation of my new DPP Explora.On 1 November 2015, no premium went off via debit order.On the 12th of November, I received a message that my viewing has been suspended.I phoned Multichoice at 8pm and spoke to Bongi and informed him of the 2 accounts. At the end of the conversation, Bongi stated that the debit order was not linked to my new account (Account number ***1). He confirmed that a debit order will be reinstated and linked to my new account. The amount of R1698 will be deducted on 1 December 2015 and that my old account is not in arrears and will be closed.On 26 November 2015 I phoned to enquire if account was fixed as 2 accounts still showed on DSTV Self service. Nothing was fixed, Emanuel escalated problem to Tebogo(Supervisor).The debit order did not go off in December. I phoned on 4 Dec. Portia said she will send e-mail to fix problem. No feedback was received up to date.