DSTV account payment issues - I've had it!

I have been with DSTV for a number of years and have been doing monthly payments for my subscription. To a large extent, there have been no issues, I do the payment on the 28th of the month.

In August, I did my payment as usual, on the 28th. I was notified that payment did not reflect, and the service would be suspended. I did not notice a suspension of the service, but got in touch with DSTV in order to resolve. I was informed that a reconnection fee was added to my account since they only received payment on the 29th. After a few calls, emails, etc I was informed that all was in order, and the additional fee would be reversed.

In September, I was reminded that payment, including the reconnection fee was due. I've done my usual payment on the 28th. I emailed the 'help' line to inform them that the reconnection fee was to have been reversed. I have forwarded them a confirmation of payment to prove that the August payment was indeed done on the 28th.

My service has since been suspended, and a further reconnection fee is now due! Multiple emails have since gone unanswered.

My final email was to instruct them to terminate the service, and to refund the last payment. I have not had the courtesy of a reply.

I have been forced to start using my smart TV during the past few days. I'm so glad that I did. I will not be returning to DSTV as a client. I will also be directing all my associates to dump them as well.