DSTV account mess! Ready to go to the Ombudsman

On the 31st of July 2018 I made an EFT payment twice into your account due to technical problems with my bank.

I requested for the one EFT (R509) payment to be reversed back into my bank account ASAP. I attached my DSTV and bank statement as proof and that's where all my troubles began. On the 2nd I received the R509 for the EFT.

On the 1st of August 2018 my account was debited and I reversed that with my bank since I had already made an EFT payment on the 31st. My services were disconnected due to non- payment. I sent numerous emails trying to get this resolved and my reference was #3346, I received different "technicians" who were clueless as to what was happening, I was told I owed different amounts but no one could tell me what they were for.

Today I went to my DSTV account and found that I owe R803, why am I owing so much when I'm on a DSTV compact Plus package which is R509. On my DSTV statement the is a R410.48 reversal. Where was this amount reversed to because I don't have it on my account. I only have the one EFT reversal of R509 and debit order of R509.

I am super frustrated and angry at the incompetence multichoice staff has shown on this case and I'm ready to lodge the complaint with the ombudsman.