DSTV ACCOUNT MANAGEMENT

Dear DSTV,

On 27 September you received the following complaint:

Early September I called the call centre and explained the error on the calculations, On 15 September 2017 I sent an email, but have not yet received any response: PLEASE ASSIST: An amount of R2 231.35 was deducted from my account on 2 Sep 2017. Your calculation was wrong: OLD PAYMENT PLAN NEW PAYMENT PLAN EASYVIEW Amount billed August 2 August to 1 Sep 700 0 29 Payment 2 August -700 0 -29 Amount to Bill from 21 August to 30 September 1 215.00 29 Reversal of 21August – 1 September -225 AMOUNT PAYED 02 September 2017 -2 302.35 -29 TOTALS -225 -1087.35 0 Total credit amount R1 312.35 YOUR CREDIT AMOUNT ONLY R561.93 – CAN YOU PLEASE EXPLAIN?

Your calculation still does not correspond with mine. The difference is an amount of R376.02. (YOU OWING ME) I requested a detailed statement from March 2017. I did not receive a statement.

CAN SOMEBODY WITH ACCOUNTING KNOWLEDGE PLEASE ASSIST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!