DSTV Account Horror!

On the 29 July 2015 I paid my subscription via EFT and to my surprise on the 07/08/2015 my decoder was disconnected. I called the call centre just after 07:00 and the agent I spoke to she told me she couldn't pick up my payment on their system. I emailed proof of payment, and was promised that this would be sorted WITHIN 24 HOURS. I called at 13:00 the same day, and the very helpful consultant named Adelaide managed to reconnect my service. Today I woke up tothe horror surprise that my account is in arrears, again. I have been a customer for more than 5 years, have been paying via EFT but have never experienced this kind of torture until this month. Is this the kind of service that I have been paying for all this time? I have now missed two full days' viewing, spent my time trying to sort this out and still left with a huge amounts of disappointment and disbelief. This is clearly a problem on their part and I believe I should be compensated for being punished like this.