1 reviews | Active since Jul 2013
DSTV Account FIASCO
In November I changed from toe PEP Store decoders to 2 Explorer decoders and requested that all other decoders be removed from my account. for Nov and Dec my subscription was fine (only compact with extra view) suddenly in Jan my account was over R2000. I called the call center and was told that I have 2 sets with cpmpact extra vuew and one old decoder with premium package. I asked them to rectify the error, and was told i must reverse the payment from the bank and just pay what i usually pay. This was done only later to be informed that my account will be suspended if i do not pay approx R1700. My account has been suspended and after 3 calls to the call center I still have no DSTV. I would like one of the managers to contact me to resolve this problem and tell me how they are going to compensate me for the inconvenience that I have been caused due to their fault.
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I would still like to know how we get compensated for the inconvenience and airtime that was used to resolve an error that was no fault of mine and was acknowledged to be an error on their side???
once again, thanks for helping resolve this problem
I would still like to know how we get compensated for the inconvenience and airtime that was used to resolve an error that was no fault of mine and was acknowledged to be an error on their side???
once again, thanks for helping resolve this problem