DSTV Account Error with no Apology or Explanation Multichoice does not get back to you! Reference

DSTV Account Error with no Apology or Explanation Multichoice does not get back to you! I had a contract “Explorer” with Multichoice, but decided to pay it off. I contacted multichoice and they gave me an amount that needs to be paid to settle a contract, from August last year all was ok, till last week when I started getting sms advising me the my account was not paid and service suspended. I kept on calling them to request an explanation, the contact centre agents could not understand these, I was told to wait for a call from their invoicing department.Nobody contacted me. Seems that customers are just a number with absolutely no interest to resolve / provide root cause of incident.Your customer service is horrific. And the worse news is that my service was suspended, why I don’t know.

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