DSTV Account Error with no Apology or Explanation

On 24 January 2017 I received a SMS advising that my account was not paid and service suspended - the reason DSTV did not process the debit order! I've requested an explanation/reason why the debit order was not processed which could not be provided and requested that someone contact me (after nearly 30 minutes talking with a help desk agent). Nobody contacted me. Seems that customers are just a number with absolutely no interest to resolve / provide root cause of incident.