Dstv account disconnected even though payment has been made?

Can somebody please help or assist me I have paid my Dstv account before my Due date I also paid more than what my subscription is for but Dstv keeps disconnecting my services after I have sent them numerous PDF format proof of payments as they've requested how can it be that from the 2nd March my payment is still not reflecting or unallocated. I am frustrated and get no help from the customer service team whatsoever.