DSTV account - communication breakdown between Customer Services and Accounts ??

<p>And still my DSTV account has not been rectified.....3 months down the line with numerous phone calls and emails to DSTV without a single % of improvement...At the beginning of July 2016, the 1st problem surfaced when I have phoned in to the Customer center to disconnect my "holiday decoder" after using it for a week....To my disbelieve, the 2nd problem surfaced when I decided to take up the offer of the advertised "Price Lock" plan....and the final straw which have "broken the camel's back" was when I have received my SMS notification from my bank on the processed debit order on which I have overpaid R303 (I even went the extra mile "AGAIN" in confirming by telephone on 28 September 2016 at 15h55 - reference ********** 5/I105 - if everything has been sorted and was promised by the Customer services representative that there is nothing to worry about and that she would escalate the errors and adjustments identified for approval to a higher level....To my surprize....on 13 October 2016....STILL not sorted</p>