GG
Gerhard G
1 reviews | Active since Mar 2022
09 Mar 2022, 11:27
Dstv account canselation
I’m Gerhard Graham from Amanzimtoti I have cancelled my DSTV contract the end of January with the agreement that my DSTV would be shutdown on midnight 04 March 2022. This happened but still they took R945 from my bank account on the 05 March 2022. When I Complained they agree the mistake is on their side and will pay my money back in 5 to 7 working days. This is steeling if they do this to a 1000 people they get interest on the money which does not belong to them.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Mar 2022, 13:09Hi Gerhard,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Mar 2022, 13:09
Official
Hi Gerhard,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Mar 2022, 22:11Hi Gerhard Graham,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best customer service to our subscribers and we take this unfortunate experience very seriously. The debit order ran due to a technical glitch on the system. The full amount has been refunded, there is no interest accrued, as we provide prepaid subscriptions. The amount debited in error is the amount refunded back to the account holder.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best customer service to our subscribers and we take this unfortunate experience very seriously. The debit order ran due to a technical glitch on the system. The full amount has been refunded, there is no interest accrued, as we provide prepaid subscriptions. The amount debited in error is the amount refunded back to the account holder.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Mar 2022, 22:11
Official
Hi Gerhard Graham,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best customer service to our subscribers and we take this unfortunate experience very seriously. The debit order ran due to a technical glitch on the system. The full amount has been refunded, there is no interest accrued, as we provide prepaid subscriptions. The amount debited in error is the amount refunded back to the account holder.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best customer service to our subscribers and we take this unfortunate experience very seriously. The debit order ran due to a technical glitch on the system. The full amount has been refunded, there is no interest accrued, as we provide prepaid subscriptions. The amount debited in error is the amount refunded back to the account holder.
Kind regards,
DStv: Hello Peter Team
Best regards,