DSTV ACCOUNT CANCELLED WITHOUT CONSENT

ENQUIRY REFERENCE NUMBER: ***3

I want to put it on record that I never requested to have my current Price lock compact package changed.

The only thing I requested is the DSTV router deal for which I have called numerous times to notify you that I do not get a connection. Till today no internet connection.

The request for router deal on 03/04/2023 had nothing to do with my price lock compact deal.

Your consultant is the one that made a mistake of cancelling the current package without my consent.

I was advised that the problem will be resolved within 48 hours from the 08th April till today I still don’t have internet connection.

Please arrange for collection of your device (Router) and adjust my account as promised by your different consultants and manager (Luthando Mthethwa) yesterday (11/04/2023). I cannot keep a device I cannot use and be billed for a defective product that I cannot use the internet it offered.

Your manager apologised yesterday 11/04/2023 and further committed to Adjust the account and put it back to my initial Price lock of R423,00 per month.

A certain lady with the name of Danisile also called and apologised for the error and mistake of the consultant that assisted me on the 03/04/2023. Danisile reassured me the mistake will be resolved and the error will be reversed and my account will be updated as per my previous Price lock package for another 24 months but the account is now R629.

I cannot be fooled and taken from pillar to post by people who claim to be managers and are attending to me and today I wake up to a R629 bill from the R809 that I disputed on the 08th April.

The account is currently sitting at R629 and my normal pricellock deal is R423 please adjust my account with immediate effect.

Your conduct to customers is unacceptable I will act to this if this matter is not resolved.

IBurds DSTV ACCOUNT ***7