DSTV Account and Sales Inefficiencies

Been a loyal Premium DSTV subscriber paying R899 per month only to find out I have been charged for a service that I did not activate which is xtraview. I have only one TV and 1 PVR decoder but have been charged for a service I don't even use. I want a full refund for all the months I paid for this service. The salesman confirmed with me, at inception of my subscription, that I am not being charged for this service. Today after calling a DSTV consultant, I get told that I am paying for it. Super inefficient and also frankly, *****! I have also never been in arrears with my account and recently got a sms stating I owe DSTV an additional R569.37 (after paying R899) and spent 30 mins of my own airtime to help the consultant figure out why I have been charged that additional fee, to no avail as well. This is super inefficient of DSTV. Is this why more and more customers are going to Netflix and "internet TV"? I am strongly inclined to believe so.

I spoke to Nosipho Mapulule @ 08h33 (who was kind enough to help me - thank you for your good service and trying to help me) ***-DA23-487C-98EE-443CBFA (or 8) F071F She also advised that the sales department would call me in 2 hours after she had escalated this issue. That's an SLA of 2 hours I am expecting. Lets see if DSTV holds up to their prescribed SLA's.