DSTV account and package is incorrect

Hi, al of a sudden I have issues that my package was disconnected, and cannot view recordingswitherror code 102 It show I have Stream package although I have 2 PVR and paid in full and my a count is in credit. I paid more that should this month. My account should be more in credit. Please explain what is happening. Didphone and still it is in incorrect. Then my account is disconnected but my account is only payable at the 2nd of each month!