CV
Christo V
1 reviews | Active since Mar 2009
08 Apr 2021, 07:24
DSTV Account Admin is poor!
I did the price lock option on black Friday. Then the first set of problems started with over billing. When I logged a call it was admitted that it was an error. They would fix it. Then they suddenly added a while bunch of costs on Month end and cut off my service. I called, they admitted an error and promised prompt correction on Tuesday. This morning the service was cut off again. How bad is this. Admin error on error. If I was not at risk of being credit blacklisted I would have cancelled and moved on to digital TV. You would expect DSTV to up customer service when people are leaving, in stead it is getting worse by the day.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Apr 2021, 08:04Hi Christo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Apr 2021, 08:04
Official
Hi Christo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
CV
Christo V's updateReviewer Update
08 Apr 2021, 11:52As usual, all speak and no action. 4 hours later, I have not had a reply expect a message that I now owe something like R20 more. called your customer care again. First thing she asks before even looking at your mess is did you forward us proof of payment. When I said no, she needs to look at your admin mess, she placed me on hold. After 12 min, I put the phone down (took a screen shot). You have to ask yourself what is enough and do you just walk away, face the fact that you will have an entry in your credit record or take the decoder back and throw it through their display window. Seriously you can not get worse service than this, not even from home affairs. Related there is no way to escalate or talk to a manager. It is how you seriously do not run a business when you have more and more competition
CV
Christo V's update08 Apr 2021, 11:52
Reviewer Update
As usual, all speak and no action. 4 hours later, I have not had a reply expect a message that I now owe something like R20 more. called your customer care again. First thing she asks before even looking at your mess is did you forward us proof of payment. When I said no, she needs to look at your admin mess, she placed me on hold. After 12 min, I put the phone down (took a screen shot). You have to ask yourself what is enough and do you just walk away, face the fact that you will have an entry in your credit record or take the decoder back and throw it through their display window. Seriously you can not get worse service than this, not even from home affairs. Related there is no way to escalate or talk to a manager. It is how you seriously do not run a business when you have more and more competition
CV
Christo V's updateReviewer Update
09 Apr 2021, 15:32My daily update.
Eventually I got through to an agent. Once again the promises of the world that the error will be corrected. Nothing. Just, wait for it, a connection fee ***!!!
And of course all the promises of being contacted by this team, no response!
Eventually I got through to an agent. Once again the promises of the world that the error will be corrected. Nothing. Just, wait for it, a connection fee ***!!!
And of course all the promises of being contacted by this team, no response!
CV
Christo V's update09 Apr 2021, 15:32
Reviewer Update
My daily update.
Eventually I got through to an agent. Once again the promises of the world that the error will be corrected. Nothing. Just, wait for it, a connection fee ***!!!
And of course all the promises of being contacted by this team, no response!
Eventually I got through to an agent. Once again the promises of the world that the error will be corrected. Nothing. Just, wait for it, a connection fee ***!!!
And of course all the promises of being contacted by this team, no response!