BB
Bea B
1 reviews | Active since Sept 2019
23 Jul 2020, 08:24
DSTV ACCOUNT A TOTAL MESS
We've been struggling for months to get DSTV to correct our account. We pay via eft and then on their side they show the payments as "returned" a few weeks later. Our DSTV get disconnected every week and then we are billed reconnection fees although it is not our errors. Really bad service.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
23 Jul 2020, 08:28Hi Bea Booysen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Jul 2020, 08:28
Official
Hi Bea Booysen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
BB
Bea B's updateReviewer Update
23 Jul 2020, 08:36Thank you for your reply. The account need to be rectified today, all reconnection fees reversed and the service reconnected today please.
BB
Bea B's update23 Jul 2020, 08:36
Reviewer Update
Thank you for your reply. The account need to be rectified today, all reconnection fees reversed and the service reconnected today please.
DStv (MultiChoice)'s replyOfficial
23 Jul 2020, 16:12Hi Bea Booysen,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically.
We confirm your DStv services are active on :
A*** - *** Primary decoder
A*** - *** Secondary
V*** - *** Third
We have extensively reconciled the account to ensure certain incorrect charges are reversed, and the reconnection fees are reversed. The only outstanding balance on the account will be R306, 65. The amount of R1600,00 paid on the 01.05.2020, reflects on the account. It was due to a system error it showed a reversal of R1600,00, but the amount reflects on the account.
Kindly ensure the amount of R306,65, is paid for the account to be up to date . The monthly subscription of R1124,00 will be due for payment on the 01.08.2020.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically.
We confirm your DStv services are active on :
A*** - *** Primary decoder
A*** - *** Secondary
V*** - *** Third
We have extensively reconciled the account to ensure certain incorrect charges are reversed, and the reconnection fees are reversed. The only outstanding balance on the account will be R306, 65. The amount of R1600,00 paid on the 01.05.2020, reflects on the account. It was due to a system error it showed a reversal of R1600,00, but the amount reflects on the account.
Kindly ensure the amount of R306,65, is paid for the account to be up to date . The monthly subscription of R1124,00 will be due for payment on the 01.08.2020.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply23 Jul 2020, 16:12
Official
Hi Bea Booysen,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically.
We confirm your DStv services are active on :
A*** - *** Primary decoder
A*** - *** Secondary
V*** - *** Third
We have extensively reconciled the account to ensure certain incorrect charges are reversed, and the reconnection fees are reversed. The only outstanding balance on the account will be R306, 65. The amount of R1600,00 paid on the 01.05.2020, reflects on the account. It was due to a system error it showed a reversal of R1600,00, but the amount reflects on the account.
Kindly ensure the amount of R306,65, is paid for the account to be up to date . The monthly subscription of R1124,00 will be due for payment on the 01.08.2020.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically.
We confirm your DStv services are active on :
A*** - *** Primary decoder
A*** - *** Secondary
V*** - *** Third
We have extensively reconciled the account to ensure certain incorrect charges are reversed, and the reconnection fees are reversed. The only outstanding balance on the account will be R306, 65. The amount of R1600,00 paid on the 01.05.2020, reflects on the account. It was due to a system error it showed a reversal of R1600,00, but the amount reflects on the account.
Kindly ensure the amount of R306,65, is paid for the account to be up to date . The monthly subscription of R1124,00 will be due for payment on the 01.08.2020.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,DStv: Hello Peter Team.
Best regards,
BB
Bea B's updateReviewer Update
28 Jul 2020, 07:17Morning. Thank you for your reply. Can you please forward me an invoice or account history showing that all the reconnection fees were reversed. What is the R306.65 for?
If the account is correct, the payment will be made today.
I saw this morning the service has again been reconnected.
Please advise.
Regards
Bea
If the account is correct, the payment will be made today.
I saw this morning the service has again been reconnected.
Please advise.
Regards
Bea
BB
Bea B's update28 Jul 2020, 07:17
Reviewer Update
Morning. Thank you for your reply. Can you please forward me an invoice or account history showing that all the reconnection fees were reversed. What is the R306.65 for?
If the account is correct, the payment will be made today.
I saw this morning the service has again been reconnected.
Please advise.
Regards
Bea
If the account is correct, the payment will be made today.
I saw this morning the service has again been reconnected.
Please advise.
Regards
Bea