sA
sharon A
1 reviews | Active since Jun 2021
07 Jul 2021, 08:39
DSTV ACCOUNT
I HAVE AN ACCOUNT WITH DSTV , JUST RECEIVED A CALL FROM AN EXTERNAL DEBT COLLECTING COMPANY FOR THE AMOUNT OF R102.75 SAYING THAT I WAS HANDED OVER DUE TO NOT PAYING, NO CALL OR SMS FROM DSTV , CALLED THEM NOW , SPOKE TO DAYALAN AND HE COULD NOT PROVIDE ME WITH DETAILS AS TO WHY I WAS NT ADVISED OR WHERE THIS AMOUNT COMES FROM , I ASKED HIM TO ESCELATE MY QUERY AND I EXPECT A CALL OR SMS WITH REGARDS TO THIS OUTSTANDING AMOUNT AND TO CLOSE MY ACCOUNT , HAVE NOT BEEN USING DSTV FOR A FEW MONTHS NOW AND USED TO PAY MONTH TO MONTH .......APPALING SERVICE FROM DSTV AND I REFUSE TO PAY THIS AMOUNT WITHOUT PROPER FEEDBACK
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Jul 2021, 09:08Hi Sharon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Jul 2021, 09:08
Official
Hi Sharon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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sharon A's updateReviewer Update
08 Jul 2021, 09:18So yesterday I received a call from I guess the head office ***, spoke to someone and explained my situation . I was handed over to Norman Bissett for the amount of R102.75 and I had no idea I owed Multi choice this amount , no communication from their side etc. So after calling multi choice N1 city and advising them to close my account JHB branch called me with regards to my complaint, I advised the lady I am currently flagged as a bad payer on my credit report due to someone not doing their job properly at Multi choice by communicating to the clients. The issue is not paying this ridiculous amount , its the issue of being handed over without my knowledge, she advised me that I need to pay and then Norman Bisset will clear my name... UNEXCEPTABLE!!!!!!!!!!I will not go through that whole process ! I advised her to escalate this matter and get my account back from the collectors and sort out my credit profile themselves . I asked them to sent me an SMS after doing that , within a couple minutes I received an SMS stating I owe that R102.75.The lady also advised me that she will respond to my initial complaint on Hello Peter, which was not done.
So to my utter surprise I called Norman Bissett this morning and they are still dealing with my account , Multi choice did not make any arrangements , they just send me the SMS to pacify me
some. I WILL NOT AGREE TO PAY THIS AMOUNT AND GO THROUGH A PROCESS OF GETTING THIS CLEARED ON MY CREDIT REPORT. If I was advised to pay this money I would have done so.
I want this query escalated or I will be emailing whoever is capable of resolving this issue
So to my utter surprise I called Norman Bissett this morning and they are still dealing with my account , Multi choice did not make any arrangements , they just send me the SMS to pacify me
some. I WILL NOT AGREE TO PAY THIS AMOUNT AND GO THROUGH A PROCESS OF GETTING THIS CLEARED ON MY CREDIT REPORT. If I was advised to pay this money I would have done so.
I want this query escalated or I will be emailing whoever is capable of resolving this issue
sA
sharon A's update08 Jul 2021, 09:18
Reviewer Update
So yesterday I received a call from I guess the head office ***, spoke to someone and explained my situation . I was handed over to Norman Bissett for the amount of R102.75 and I had no idea I owed Multi choice this amount , no communication from their side etc. So after calling multi choice N1 city and advising them to close my account JHB branch called me with regards to my complaint, I advised the lady I am currently flagged as a bad payer on my credit report due to someone not doing their job properly at Multi choice by communicating to the clients. The issue is not paying this ridiculous amount , its the issue of being handed over without my knowledge, she advised me that I need to pay and then Norman Bisset will clear my name... UNEXCEPTABLE!!!!!!!!!!I will not go through that whole process ! I advised her to escalate this matter and get my account back from the collectors and sort out my credit profile themselves . I asked them to sent me an SMS after doing that , within a couple minutes I received an SMS stating I owe that R102.75.The lady also advised me that she will respond to my initial complaint on Hello Peter, which was not done.
So to my utter surprise I called Norman Bissett this morning and they are still dealing with my account , Multi choice did not make any arrangements , they just send me the SMS to pacify me
some. I WILL NOT AGREE TO PAY THIS AMOUNT AND GO THROUGH A PROCESS OF GETTING THIS CLEARED ON MY CREDIT REPORT. If I was advised to pay this money I would have done so.
I want this query escalated or I will be emailing whoever is capable of resolving this issue
So to my utter surprise I called Norman Bissett this morning and they are still dealing with my account , Multi choice did not make any arrangements , they just send me the SMS to pacify me
some. I WILL NOT AGREE TO PAY THIS AMOUNT AND GO THROUGH A PROCESS OF GETTING THIS CLEARED ON MY CREDIT REPORT. If I was advised to pay this money I would have done so.
I want this query escalated or I will be emailing whoever is capable of resolving this issue