DSTV ACCOUNT

<p>I have been a loyal Dstv customer for some years now. I am on the payment plan of R539.00 p.m. On 25/06/17 I made a cash payment of R680.00 for the R539.00 and 4 box offices movies of R140.00 (R35X4). The total of which was R679.00. I later found out the payment had not been allocated yet - nearly a month later and request them to do so because they requested a double debit via my bank - funds were EVENTUALLY allocated and I was advised to request a reversal of the double debit as I had made payment....I did this on 31.07.17 and paid over R600.00 manually because they double debited my account in THE AMOUNT OF R1300... I had rented 7 movies @ R245.00 in June/July via boxoffice + my R539.00 = R784.00. I call in this morning to find out why the R600 payment is still due and I am being told it's now yet allocated!!! and I owe +-R300 on July's balance, how is this even possible - I should in actual fact only owe R184.00 for July. I even check ed now on the internet, it shows the amount due by my end of August is R1227+, when it should in the least be R723.00. Please get your ducks in a row, amend the debit order to R539.00 + R184.00=R723.00 or I will have no choice but to terminate our contract and any other future service with multichoice as your service is not satisfactory!!! As I was also told that the services will shortly be shut down as i owed on the main account although i request that from the R600 the R539 be allocated first and then the R61 from the box office account till i pay the remainder of R184.00</p> <p> </p> <p>Customer# ********** 4</p> <p>Harold</p> <p> </p>