Dstv Account

<p>Hi I write this message out of desperation and hope you can please send this to a manager, please I need a manager or a person with Authority to look at this and contact me to setup a appointment, I have tried for the last year to rectify my account problem without any luck, I have made numerous calls to your company and have all of these calls on recording, I have a debit order in place and pay every month, I have three to five decoders at different venues and every time I switch from my home to a different decoder via dstv self service or I call and ask to switch off my decoder at home and activate the decoder where I am going, The first of May 2017, Dstv took R 3300-00 from my account without contacting me, I went to the bank to resolve this because my premium is R 874-00, I then paid my normal subscription and DSTV cut me off five times every day, I have to phone and then they tell me that I have a outstanding balance on Holiday decoders, I have asked numerous times for Dstv to rectify this because I switch and should not be charged, This is now unacceptable as every day I have to phone and phone, and nobody gets this sorted out, this is going on over a year now, I have the recordings of numerous calls made to Dstv without any luck, I need Dstv to listen to the recordings and clear my account as soon as possible, I am willing to come to your offices but then I need to speak to a manager and not a call center agent, that promises to send the info to a supervisor and then it never happens, I have spent R 556-00 on cell phone calls already, and this is going on every day since last year, On self service I haven't even got the option to connect 2 or more decoders, I can only switch and that is what I have done, when ever I called I asked for my holiday home to be switched on, because I am not at home, thus no need for my home decoder to be on, I hope that somone like the CEO or a senior manager could read this message and please assist me with this once and for all, PLEASE SEND THIS TO A MANAGER </p>