tT
teboho T

1 reviews | Active since Mar 2017

22 Mar 2017, 16:13

DSTV ACCOUNT

<p>I have been loyal Dstv compact customer for some years now. During the course of last month, I moved to another house in the same compound. I enquired with Multichoice concerning the re-connection fees and installation fees. I was quoted the ridiculous amount of R999.00 by Multichoice just for moving from one house to the other in the same compound!?!?! Or else buy another decoder which includes installation at R599.00</p> <p> </p> <p>I stopped watching Dstv in February 2017 because I had moved and since then not reconnected it. I called this morning and was told that I owe R616.78? For what? Just because they/DSTV only decided to disconnect THEIR services on 11.03.2017 and now I am liable for two weeks of not viewing DSTv? MY dish is still where I moved from - I didn't request for two weeks of grace - usually they disconnect after a day or two!! This is what a loyal customer gets.</p> <p> </p> <p>I am willing to reconnect again but I am not willing to pay the amount of R616.78. I can pay R345.00 for my monthly subscription and the R50.00 reconnection fee and organise installation OR else they LOSE A customer</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Mar 2017, 17:17
Official

Dear teboho harold THAFENI

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

tT
teboho T's update23 Mar 2017, 09:51
Reviewer Update

Good day

Thank you very much! I logged into my account and saw that the reversal has not yet been effected, the balance is now R604.46. Please can you get this done soonest and let me know so that I can pay the R432.00 over the weekend.

Regards

tT
teboho T's update23 Mar 2017, 12:06
Reviewer Update

Thank you very much for your assistance in this regard. I will get my satellite dish removed from the old house and installed at the new house this weekend and also make payment.

Kind regards

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Mar 2017, 13:47
Official

You're welcome