DStv account ***0 - no eligible devices were found whose packages can be changed

Item: DStv (MultiChoice)
Rating: 1
Author: Nyameka D

Good day

Strange thing is that +/-R1900 is required though there are no eligible devices were found whose packages can be changed. What is the payment for then?

As stated in previous communication with DStv, please downgrade as follows as I don't know why I can't do it myself online as I keep on getting the message that "no eligible devices were found whose packages can be changed":

S/N ********** 7154 - Easyview S/N ********** 7848 - Easyview (extra view) S/N ********** 5043 - Access (dual view)

Please note that I have been trying a number of times to downgrade online, even the "new"website returns the same message but money is being demanded.

Kind regards Nyameka

Helpful (0)

Replies (3)

Nyameka D's updateReviewer Update

03 Feb 2018, 15:55

Help@DStv now requires R420 to downgrade. I'm sure my maths is poor as its two decoders on Easyview connected via extra view and one dual view decoder on access. That's R99+R29.

Nyameka D's update03 Feb 2018, 15:55

Reviewer Update

Help@DStv now requires R420 to downgrade. I'm sure my maths is poor as its two decoders on Easyview connected via extra view and one dual view decoder on access. That's R99+R29.

Nyameka D's updateReviewer Update

03 Feb 2018, 20:45

There's been response at all except activate services when I paid the R420 but after a while the services were disconnected. I want compensation for all this inconvenience starting from December 2017.

Nyameka D's update03 Feb 2018, 20:45

Reviewer Update

DStv (MultiChoice)'s replyOfficial

05 Feb 2018, 08:58

Dear Nyameka

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply05 Feb 2018, 08:58

Official

Dear Nyameka

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team